Privacy Policy

We collect information you choose to give us. When you submit a form on this site, such as a cooling analysis request or a contact inquiry, we collect your name, email address, company name, job title, facility details, any files you upload, and the message you send.

We also collect certain information automatically when you visit: your IP address, browser and device information, the pages you view, the date and time of your visit, and the referring URL. This information is collected through cookies and similar technologies.

We use the information we collect to:

• Respond to your inquiries and requests, including cooling analysis submissions.
• Operate, maintain, and improve the site.
• Understand who visits the site and how it is used.
• Communicate with you and support our business marketing, including outreach to identified visitors.

We use cookies and similar technologies to keep the site working, measure traffic, and support marketing.

Analytics: we use Google Analytics (measurement ID G-0DZ1CD0XPJ) to understand aggregate site traffic and usage.

Visitor identification: we use RB2B, a website visitor identification service, which may identify the companies and individuals visiting our site.

These non-essential cookies and scripts load only after you click Accept in our cookie banner. If you decline, they are not loaded. You can change your choice at any time using the Cookie settings link in the site footer.

Our site works with third-party data partners and vendors for identification and advertising. Their disclosure reads as follows:

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You also have the option to opt out of the collection of your personal data in compliance with GDPR by visiting https://www.rb2b.com/rb2b-gdpr-opt-out.

We share personal information with service providers who help us run the site and our marketing, such as our hosting, analytics, and visitor identification providers. They may use it only to provide services to us.

We do not sell personal information for money.

You can opt out of receiving advertising based on third-party identification by visiting https://app.retention.com/optout.

• You can opt out of RB2B's collection of your personal data under GDPR at https://www.rb2b.com/rb2b-gdpr-opt-out.
• You can manage cookies through the Cookie settings link in the site footer or through your browser settings. Blocking cookies may affect how parts of the site work.
• You can ask to access, correct, or delete the personal information we hold about you by emailing privacy@synapsethermal.com.
• California residents (CCPA/CPRA): you have the right to know what personal information we collect, use, and share; the right to request deletion of your personal information; and the right to opt out of the sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for money. To exercise these rights, email privacy@synapsethermal.com.

For visitors outside the United States, our visitor identification service identifies companies only, not individuals, and only after you click Accept in our cookie banner.

Legal basis: we rely on your consent for non-essential cookies and visitor identification, and on our legitimate interests to respond to inquiries and run the site.

Your rights: you may request access to, correction of, deletion of, or a copy of your personal data; object to or restrict processing; and withdraw consent at any time using the Cookie settings link in the footer.

International transfers: your information may be processed in the United States.

To exercise these rights, email privacy@synapsethermal.com. You also have the right to lodge a complaint with your local data protection authority.

We keep personal information for as long as needed for the purposes described in this policy, including following up on inquiries and maintaining business records, or as required by law.

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

This site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

We may update this policy from time to time. When we do, we will revise the effective date at the top of this page.

For questions about this policy or your personal information, email privacy@synapsethermal.com.